Short answer. In Estonia, 112 is the single emergency number, answered by the Emergency Response Centre; from abroad, dial +372 600 0112 1. The state helpline 1247 gives crisis information (+372 600 1247 from abroad, kriis@1247.ee) 1. The Rescue Board (Päästeamet) runs civil protection, sheltering and public warning.
Which numbers should every household in Estonia know?
| Number | Purpose | Source |
|---|---|---|
| 112 | Emergency Response Centre, the single emergency number (from abroad +372 600 0112) | 1 |
| 1247 | State helpline for crisis information (from abroad +372 600 1247; kriis@1247.ee) | 1 |
| 16662 | Poisoning helpline | 1 |
| 1343 | Report a power cut | 1 |
| 1220 | GP advice line | 1 |
| 1599 | Paediatrician advice line | 1 |
| 116 006 | Victim support line | 1 |
| 116 111 | Child helpline | 1 |
| +372 5301 9999 | Ministry of Foreign Affairs emergency consular helpline | 1 |
When should I call 112 and when 1247?
112 is the emergency number, answered by the Emergency Response Centre 1. 1247 is the state helpline for crisis information 1: use it for questions, so that 112 stays free for people who need emergency help. Medical questions that are not emergencies go to the GP advice line 1220 or the paediatrician line 1599 1.
Which official sites should I bookmark?
- Päästeamet (Estonian Rescue Board): https://www.rescue.ee/en 1
- Ole valmis!, the Rescue Board's preparedness site: https://www.olevalmis.ee/en 1
- kriis.ee, the government crisis portal: https://www.kriis.ee/en 2
- Keskkonnaamet (Environmental Board), for radiation: https://keskkonnaamet.ee/en 2
Warnings themselves arrive through EE-ALARM SMS, sirens and apps; see the alerts page.
Should I keep these numbers on paper?
Phones may be flat or networks down in a crisis. Writing the numbers on paper and keeping them with your supplies is a simple precaution; the guides /guides/family-plan and /guides/important-documents cover what else to write down.
Frequently asked questions
How do I reach the Emergency Response Centre from abroad?
Dial +372 600 0112; inside Estonia, dial 112 1.
Is there an email address for crisis questions?
Yes: kriis@1247.ee, linked to the state helpline 1247 1.
Who do I call about a power cut?
1343 1. See also /guides/power-outage.
What is the consular emergency number?
The Ministry of Foreign Affairs emergency consular helpline is +372 5301 9999 1. For an emergency in Estonia, call 112.
Sources
- Päästeamet – Ole valmis! — Helplines — https://www.olevalmis.ee/en/helplines (accessed 2026-10-20)
- Government Office – kriis.ee — How can I prepare for possible crises? — https://www.kriis.ee/en/security-situation-europe/preparing-possible-crises/how-can-i-prepare-possible-crises (accessed 2026-10-20)
Turn this into action
Your plan for Estonia, worked out for your household.
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- The nuclear plants and zones around your home
- Phaenyx Safe: one tap to tell your people you are safe
Sources
- Päästeamet – Ole valmis! · Helplines checked 2026-10-20
- Government Office – kriis.ee · How can I prepare for possible crises? checked 2026-10-20