Short answer. For police matters that are not an emergency in Carrollton, Texas, call the Carrollton Police Department non-emergency line at *247 or 972-466-3333 1. If a life, a person or property is in danger right now, call 911 2.
Who to call in Carrollton
| Situation | Number | Source |
|---|---|---|
| Emergency: police, fire, ambulance | 911 | 2 |
| Police, non-emergency (Carrollton Police Department) | *247 or 972-466-3333 | 1 |
| City services | 972-466-3000 | 1 |
| Animal Services & Adoption Center (City of Carrollton) | 972-466-3420 | 3 |
| Mental health or suicide crisis | 988 (call, text or chat) | 4 |
| Poisoning | 1-800-222-1222 | 5 |
What does the Carrollton Police Department say?
"Residents can also call 972-466-3333 for non-emergency dispatch assistance." 1
When should you use the non-emergency line?
The official page lists these examples 1:
- "Noise complaints"
- "Property theft where the theft has already occurred"
- "Vehicle break-ins that have already occurred"
- "Other non-life-threatening situations"
Who answers the call?
In Carrollton, police calls that are not emergencies go to the Carrollton Police Department 1.
Other cities
Non-emergency numbers in Texas: Houston, San Antonio, Dallas, Fort Worth, Austin, El Paso, Arlington, Corpus Christi. Outside city limits and on highways: Texas Department of Public Safety — Texas Highway Patrol (DPS). All cities: Police non-emergency numbers by city. Every national number: Emergency numbers in the United States.
Frequently asked questions
What is the non-emergency number for police in Carrollton?
*247 or 972-466-3333, the Carrollton Police Department non-emergency line 1.
Is *247 or 972-466-3333 the same as 911?
No. 911 is for emergencies 2; *247 or 972-466-3333 is the Carrollton Police Department line for matters that are not urgent 1.
What is the animal control number in Carrollton?
972-466-3420: Animal Services & Adoption Center (City of Carrollton) 3. In an emergency, call 911 2.
Sources · 5
- City of Carrollton · Public Safety | City of Carrollton, TX checked 2026-11-09
- Federal Communications Commission · Text to 911: What You Need to Know checked 2026-10-20
- City of Carrollton · About Carrollton Animal Services checked 2026-11-09
- 988 Suicide & Crisis Lifeline · 988 Suicide & Crisis Lifeline checked 2026-11-05
- MedlinePlus, U.S. National Library of Medicine · Poison control center - emergency number checked 2026-11-05