Short answer. For police matters that are not an emergency in Austin, Texas, call the Austin Police Department non-emergency line at 3-1-1 / 512-974-2000 (7 a.m. to 9 p.m., 7 days a week) 1. If a life, a person or property is in danger right now, call 911 2.
Who to call in Austin
| Situation | Number | Source |
|---|---|---|
| Emergency: police, fire, ambulance | 911 | 2 |
| Police, non-emergency (Austin Police Department) | 3-1-1 / 512-974-2000, 7 a.m. to 9 p.m., 7 days a week | 1 |
| City services | 3-1-1 / 512-974-2000 | 1 |
| Report a crime online | Official online reporting | 1 |
| Mental health or suicide crisis | 988 (call, text or chat) | 3 |
| Poisoning | 1-800-222-1222 | 4 |
What does the Austin Police Department say?
"If you are not eligible to report online (under 17 years of age, no valid email address, or the type of offense is not eligible for online reporting), call 3-1-1 or 512-974-2000 if calling outside of Austin." 1
Who answers the call?
In Austin, police calls that are not emergencies go to the Austin Police Department 1.
Other cities
Non-emergency numbers in Texas: Houston, San Antonio, Dallas, Fort Worth, El Paso, Arlington, Corpus Christi, Plano. All cities: Police non-emergency numbers by city. Every national number: Emergency numbers in the United States.
Frequently asked questions
What is the non-emergency number for police in Austin?
3-1-1 / 512-974-2000, the Austin Police Department non-emergency line 1.
Is 3-1-1 / 512-974-2000 the same as 911?
No. 911 is for emergencies 2; 3-1-1 / 512-974-2000 is the Austin Police Department line for matters that are not urgent 1.
Can I report a crime online in Austin?
Yes, for some non-urgent incidents: the Austin Police Department has an official online reporting page 1.
Sources · 4
- City of Austin · Austin Police | City of Austin | AustinTexas.gov checked 2026-11-05
- Federal Communications Commission · Text to 911: What You Need to Know checked 2026-10-20
- 988 Suicide & Crisis Lifeline · 988 Suicide & Crisis Lifeline checked 2026-11-05
- MedlinePlus, U.S. National Library of Medicine · Poison control center - emergency number checked 2026-11-05