PHAENYXCivil preparedness EN

United States · Non-emergency numbers

What is the police non-emergency number in Springfield?

Who to call in Springfield when it is not an emergency: the Springfield Police Department non-emergency line, 311 and animal control, each with its official source. Call 911 in an emergency.

Updated 2026-11-09· 5 official sources

Short answer. For police matters that are not an emergency in Springfield, Massachusetts, call the Springfield Police Department non-emergency line at 413-787-6300 1. If a life, a person or property is in danger right now, call 911 2.

Who to call in Springfield

Situation Number Source
Emergency: police, fire, ambulance 911 2
Police, non-emergency (Springfield Police Department) 413-787-6300 1
City services 311 / 413-736-3111 3
Animal control (Thomas J. O'Connor Animal Control) 413-781-1484 3
Mental health or suicide crisis 988 (call, text or chat) 4
Poisoning 1-800-222-1222 5

What does the Springfield Police Department say?

"Non-Emergency: 413-787-6300" 1

Who answers the call?

In Springfield, police calls that are not emergencies go to the Springfield Police Department 1.

Other cities

Non-emergency numbers in Massachusetts: Worcester, Cambridge, Lowell, Brockton, Quincy, New Bedford, Lynn, Fall River. Outside city limits and on highways: Massachusetts State Police (MSP). All cities: Police non-emergency numbers by city. Every national number: Emergency numbers in the United States.

Frequently asked questions

What is the non-emergency number for police in Springfield?

413-787-6300, the Springfield Police Department non-emergency line 1.

Is 413-787-6300 the same as 911?

No. 911 is for emergencies 2; 413-787-6300 is the Springfield Police Department line for matters that are not urgent 1.

What is the animal control number in Springfield?

413-781-1484: Animal control (Thomas J. O'Connor Animal Control) 3. In an emergency, call 911 2.

Sources · 5

  1. City of Springfield (Springfield Police Department) · Telephone Numbers - Springfield Police Department checked 2026-11-09
  2. Federal Communications Commission · Text to 911: What You Need to Know checked 2026-10-20
  3. City of Springfield · Contact Us: City of Springfield, MA checked 2026-11-09
  4. 988 Suicide & Crisis Lifeline · 988 Suicide & Crisis Lifeline checked 2026-11-05
  5. MedlinePlus, U.S. National Library of Medicine · Poison control center - emergency number checked 2026-11-05