Short answer. For police matters that are not an emergency in Springfield, Illinois, call the Springfield Police Department non-emergency line at 217.788.8311 1. If a life, a person or property is in danger right now, call 911 2.
Who to call in Springfield
| Situation | Number | Source |
|---|---|---|
| Emergency: police, fire, ambulance | 911 | 2 |
| Police, non-emergency (Springfield Police Department) | 217.788.8311 | 1 |
| Mental health or suicide crisis | 988 (call, text or chat) | 3 |
| Poisoning | 1-800-222-1222 | 4 |
What does the Springfield Police Department say?
"To report a non-emergency situation, call 217.788.8311" 1
Who answers the call?
In Springfield, police calls that are not emergencies go to the Springfield Police Department 1.
Other cities
Non-emergency numbers in Illinois: Chicago, Aurora, Joliet, Naperville, Rockford, Elgin, Peoria. Outside city limits and on highways: Illinois State Police (ISP). All cities: Police non-emergency numbers by city. Every national number: Emergency numbers in the United States.
Frequently asked questions
What is the non-emergency number for police in Springfield?
217.788.8311, the Springfield Police Department non-emergency line 1.
Is 217.788.8311 the same as 911?
No. 911 is for emergencies 2; 217.788.8311 is the Springfield Police Department line for matters that are not urgent 1.
Sources · 4
- City of Springfield, Illinois · Springfield Police Department City of Springfield - Home of Abraham Lincoln checked 2026-11-09
- Federal Communications Commission · Text to 911: What You Need to Know checked 2026-10-20
- 988 Suicide & Crisis Lifeline · 988 Suicide & Crisis Lifeline checked 2026-11-05
- MedlinePlus, U.S. National Library of Medicine · Poison control center - emergency number checked 2026-11-05