Short answer. For police matters that are not an emergency in Chicago, Illinois, call the Chicago Police Department non-emergency line at 311 1. If a life, a person or property is in danger right now, call 911 2.
Who to call in Chicago
| Situation | Number | Source |
|---|---|---|
| Emergency: police, fire, ambulance | 911 | 2 |
| Police, non-emergency (Chicago Police Department) | 311 | 1 |
| City services | 311 (outside Chicago: 312.744.5000) | 3 |
| Mental health or suicide crisis | 988 (call, text or chat) | 4 |
| Poisoning | 1-800-222-1222 | 5 |
What does the Chicago Police Department say?
"Non-Emergencies Telephone: 311; TTY: 311" 1
Who answers the call?
In Chicago, police calls that are not emergencies go to the Chicago Police Department 1.
Other cities
All cities: Police non-emergency numbers by city. Every national number: Emergency numbers in the United States.
Frequently asked questions
What is the non-emergency number for police in Chicago?
311, the Chicago Police Department non-emergency line 1.
Is 311 the same as 911?
No. 911 is for emergencies 2; 311 is the Chicago Police Department line for matters that are not urgent 1.
Sources · 5
- City of Chicago · City of Chicago :: Police checked 2026-11-05
- Federal Communications Commission · Text to 911: What You Need to Know checked 2026-10-20
- City of Chicago · City of Chicago :: 311 City Services checked 2026-11-05
- 988 Suicide & Crisis Lifeline · 988 Suicide & Crisis Lifeline checked 2026-11-05
- MedlinePlus, U.S. National Library of Medicine · Poison control center - emergency number checked 2026-11-05