Short answer. For police matters that are not an emergency in Rochester, New York, call the Rochester Police Department non-emergency line at 311 / 585-428-5990 1. If a life, a person or property is in danger right now, call 911 2.
Who to call in Rochester
| Situation | Number | Source |
|---|---|---|
| Emergency: police, fire, ambulance | 911 | 2 |
| Police, non-emergency (Rochester Police Department) | 311 / 585-428-5990 | 1 |
| Animal services (City of Rochester Animal Services) | 585-428-7274 | 3 |
| Mental health or suicide crisis | 988 (call, text or chat) | 4 |
| Poisoning | 1-800-222-1222 | 5 |
What does the Rochester Police Department say?
"Non-emergencies Call: 311 Outside the City of Rochester: Call 585-428-5990" 1
Who answers the call?
In Rochester, police calls that are not emergencies go to the Rochester Police Department 1.
Other cities
Non-emergency numbers in New York: New York, Yonkers, Syracuse, Albany, Buffalo. Outside city limits and on highways: New York State Police (NYSP). All cities: Police non-emergency numbers by city. Every national number: Emergency numbers in the United States.
Frequently asked questions
What is the non-emergency number for police in Rochester?
311 / 585-428-5990, the Rochester Police Department non-emergency line 1.
Is 311 / 585-428-5990 the same as 911?
No. 911 is for emergencies 2; 311 / 585-428-5990 is the Rochester Police Department line for matters that are not urgent 1.
What is the animal control number in Rochester?
585-428-7274: Animal services (City of Rochester Animal Services) 3. In an emergency, call 911 2.
Sources · 5
- City of Rochester · RPD: Contact directory | City of Rochester, New York checked 2026-11-09
- Federal Communications Commission · Text to 911: What You Need to Know checked 2026-10-20
- City of Rochester · Animal Services Contact | City of Rochester, New York checked 2026-11-09
- 988 Suicide & Crisis Lifeline · 988 Suicide & Crisis Lifeline checked 2026-11-05
- MedlinePlus, U.S. National Library of Medicine · Poison control center - emergency number checked 2026-11-05