Short answer. For police matters that are not an emergency in New York, New York, call the New York City Police Department (NYPD) non-emergency line at 311 1. If a life, a person or property is in danger right now, call 911 2.
Who to call in New York
| Situation | Number | Source |
|---|---|---|
| Emergency: police, fire, ambulance | 911 | 2 |
| Police, non-emergency (New York City Police Department (NYPD)) | 311 | 1 |
| City services | 311 / 212-NEW-YORK (212-639-9675) | 3 |
| Mental health or suicide crisis | 988 (call, text or chat) | 4 |
| Poisoning | 1-800-222-1222 | 5 |
What does the New York City Police Department (NYPD) say?
"Non-Emergency: 311" 1
Who answers the call?
In New York, police calls that are not emergencies go to the New York City Police Department (NYPD) 1.
Other cities
Non-emergency numbers in New York: Buffalo. All cities: Police non-emergency numbers by city. Every national number: Emergency numbers in the United States.
Frequently asked questions
What is the non-emergency number for police in New York?
311, the New York City Police Department (NYPD) non-emergency line 1.
Is 311 the same as 911?
No. 911 is for emergencies 2; 311 is the New York City Police Department (NYPD) line for matters that are not urgent 1.
Sources · 5
- New York City Police Department · Contact Us - NYPD checked 2026-11-05
- Federal Communications Commission · Text to 911: What You Need to Know checked 2026-10-20
- City of New York (NYC311) · Home · NYC311 checked 2026-11-05
- 988 Suicide & Crisis Lifeline · 988 Suicide & Crisis Lifeline checked 2026-11-05
- MedlinePlus, U.S. National Library of Medicine · Poison control center - emergency number checked 2026-11-05