Short answer. For police matters that are not an emergency in Albany, New York, call the Albany Police Department non-emergency line at 518-438-4000 1. If a life, a person or property is in danger right now, call 911 2.
Who to call in Albany
| Situation | Number | Source |
|---|---|---|
| Emergency: police, fire, ambulance | 911 | 2 |
| Police, non-emergency (Albany Police Department) | 518-438-4000 | 1 |
| Mental health or suicide crisis | 988 (call, text or chat) | 3 |
| Poisoning | 1-800-222-1222 | 4 |
What does the Albany Police Department say?
"Non-Emergency 518-438-4000" 1
Who answers the call?
In Albany, police calls that are not emergencies go to the Albany Police Department 1.
Other cities
Non-emergency numbers in New York: New York, Yonkers, Rochester, Syracuse, Buffalo. Outside city limits and on highways: New York State Police (NYSP). All cities: Police non-emergency numbers by city. Every national number: Emergency numbers in the United States.
Frequently asked questions
What is the non-emergency number for police in Albany?
518-438-4000, the Albany Police Department non-emergency line 1.
Is 518-438-4000 the same as 911?
No. 911 is for emergencies 2; 518-438-4000 is the Albany Police Department line for matters that are not urgent 1.
Sources · 4
- City of Albany · Emergency Services | Albany, NY checked 2026-11-09
- Federal Communications Commission · Text to 911: What You Need to Know checked 2026-10-20
- 988 Suicide & Crisis Lifeline · 988 Suicide & Crisis Lifeline checked 2026-11-05
- MedlinePlus, U.S. National Library of Medicine · Poison control center - emergency number checked 2026-11-05