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United States · Non-emergency numbers

What is the police non-emergency number in Charlotte?

Charlotte-Mecklenburg Police Department (CMPD) non-emergency line: 3-1-1 (outside Charlotte: 704-336-7600) (7:00AM - 11:00PM daily). Call 911 in an emergency. Official sources.

Updated 2026-11-05· 4 official sources

Short answer. For police matters that are not an emergency in Charlotte, North Carolina, call the Charlotte-Mecklenburg Police Department (CMPD) non-emergency line at 3-1-1 (outside Charlotte: 704-336-7600) (7:00AM - 11:00PM daily) 1. If a life, a person or property is in danger right now, call 911 2.

Who to call in Charlotte

Situation Number Source
Emergency: police, fire, ambulance 911 2
Police, non-emergency (Charlotte-Mecklenburg Police Department (CMPD)) 3-1-1 (outside Charlotte: 704-336-7600), 7:00AM - 11:00PM daily 1
Mental health or suicide crisis 988 (call, text or chat) 3
Poisoning 1-800-222-1222 4

What does the Charlotte-Mecklenburg Police Department (CMPD) say?

"DIAL 3-1-1 (if outside Charlotte dial 704-336-7600)" 1

When should you use the non-emergency line?

The official page lists these examples 1:

  • "Theft from Storage/Utility Shed, or Detached Garage"
  • "Financial Identity Fraud"
  • "Fraud"
  • "Indecent Exposure"
  • "Simple Assault (Non Domestic Violence related)"
  • "Add information to an existing report"

Who answers the call?

In Charlotte, police calls that are not emergencies go to the Charlotte-Mecklenburg Police Department (CMPD) 1.

Other cities

Non-emergency numbers in North Carolina: Raleigh, Greensboro, Durham, Winston-Salem. All cities: Police non-emergency numbers by city. Every national number: Emergency numbers in the United States.

Frequently asked questions

What is the non-emergency number for police in Charlotte?

3-1-1 (outside Charlotte: 704-336-7600), the Charlotte-Mecklenburg Police Department (CMPD) non-emergency line 1.

Is 3-1-1 (outside Charlotte: 704-336-7600) the same as 911?

No. 911 is for emergencies 2; 3-1-1 (outside Charlotte: 704-336-7600) is the Charlotte-Mecklenburg Police Department (CMPD) line for matters that are not urgent 1.

Sources · 4

  1. City of Charlotte · Non-Emergency Police Services - Charlotte-Mecklenburg Police Department checked 2026-11-05
  2. Federal Communications Commission · Text to 911: What You Need to Know checked 2026-10-20
  3. 988 Suicide & Crisis Lifeline · 988 Suicide & Crisis Lifeline checked 2026-11-05
  4. MedlinePlus, U.S. National Library of Medicine · Poison control center - emergency number checked 2026-11-05