Short answer. For police matters that are not an emergency in Philadelphia, Pennsylvania, call the Philadelphia Police Department non-emergency line at 311 1. If a life, a person or property is in danger right now, call 911 2.
Who to call in Philadelphia
| Situation | Number | Source |
|---|---|---|
| Emergency: police, fire, ambulance | 911 | 2 |
| Police, non-emergency (Philadelphia Police Department) | 311 | 1 |
| City services | 311 / (215) 686-8686 | 3 |
| Mental health or suicide crisis | 988 (call, text or chat) | 4 |
| Poisoning | 1-800-222-1222 | 5 |
What does the Philadelphia Police Department say?
"Non-Emergency: 311" 1
Who answers the call?
In Philadelphia, police calls that are not emergencies go to the Philadelphia Police Department 1.
Other cities
Non-emergency numbers in Pennsylvania: Pittsburgh. All cities: Police non-emergency numbers by city. Every national number: Emergency numbers in the United States.
Frequently asked questions
What is the non-emergency number for police in Philadelphia?
311, the Philadelphia Police Department non-emergency line 1.
Is 311 the same as 911?
No. 911 is for emergencies 2; 311 is the Philadelphia Police Department line for matters that are not urgent 1.
Sources · 5
- Philadelphia Police Department · Home | Philadelphia Police Department (PPD) checked 2026-11-05
- Federal Communications Commission · Text to 911: What You Need to Know checked 2026-10-20
- City of Philadelphia · Philly311 | Homepage | City of Philadelphia checked 2026-11-05
- 988 Suicide & Crisis Lifeline · 988 Suicide & Crisis Lifeline checked 2026-11-05
- MedlinePlus, U.S. National Library of Medicine · Poison control center - emergency number checked 2026-11-05