Short answer. For police matters that are not an emergency in Jacksonville, Florida, call the Jacksonville Sheriff's Office (JSO) non-emergency line at 904.630.0500 1. If a life, a person or property is in danger right now, call 911 2.
Who to call in Jacksonville
| Situation | Number | Source |
|---|---|---|
| Emergency: police, fire, ambulance | 911 | 2 |
| Police, non-emergency (Jacksonville Sheriff's Office (JSO)) | 904.630.0500 | 1 |
| Report a crime online | Official online reporting | 3 |
| Mental health or suicide crisis | 988 (call, text or chat) | 4 |
| Poisoning | 1-800-222-1222 | 5 |
What does the Jacksonville Sheriff's Office (JSO) say?
"Need Assistance? Emergency 9-1-1 (TTY Services Available) | Non-Emergency 904.630.0500 | General Information 904.630.7600" 1
Who answers the call?
In Jacksonville, police calls that are not emergencies go to the Jacksonville Sheriff's Office (JSO) 1.
Other cities
Non-emergency numbers in Florida: Miami, Tampa, Orlando, St. Petersburg, Port St. Lucie, Hialeah, Cape Coral. All cities: Police non-emergency numbers by city. Every national number: Emergency numbers in the United States.
Frequently asked questions
What is the non-emergency number for police in Jacksonville?
904.630.0500, the Jacksonville Sheriff's Office (JSO) non-emergency line 1.
Is 904.630.0500 the same as 911?
No. 911 is for emergencies 2; 904.630.0500 is the Jacksonville Sheriff's Office (JSO) line for matters that are not urgent 1.
Can I report a crime online in Jacksonville?
Yes, for some non-urgent incidents: the Jacksonville Sheriff's Office (JSO) has an official online reporting page 3.
Sources · 5
- Jacksonville Sheriff's Office · www.jaxsheriff.org - Jacksonville Sheriff's Office (JSO) Homepage checked 2026-11-05
- Federal Communications Commission · Text to 911: What You Need to Know checked 2026-10-20
- Jacksonville Sheriff's Office · www.jaxsheriff.org - Online Crime Reporting checked 2026-11-05
- 988 Suicide & Crisis Lifeline · 988 Suicide & Crisis Lifeline checked 2026-11-05
- MedlinePlus, U.S. National Library of Medicine · Poison control center - emergency number checked 2026-11-05